• Shipping & White Glove Delivery Policy

  We strive to ensure a seamless delivery experience for all orders, whether small parcels or large freight shipments. Below are the details regarding shipping timelines, freight coordination, and premium White Glove service options:

  • Processing & Lead Times – Most products ship within 7 business days, unless otherwise specified (e.g., custom-built items requiring additional lead time).

  • Shipping Methods & Timeframes:

    • Small Parcel (UPS/FedEx): Typically arrives within 3-4 business days once shipped.
    • Freight Shipments: Delivery times vary based on the product, destination, and carrier availability.

  • Tracking & Delivery Coordination:

    • Tracking information is provided for all shipments.
    • Standard freight deliveries are curbside only—customers are responsible for arranging transport from the curb to the final location.
    • For freight deliveries, we will contact you beforehand to confirm that you or an authorized representative will be present during the estimated delivery timeframe.

  • White Glove Service & Installation:

    • For select high-end products requiring professional installation, White Glove service is included in the shipping cost.
    • Our expert team will deliver, install, and fully set up your equipment, ensuring proper functionality and providing a full product walkthrough.
    • White Glove service varies depending on the product—please refer to individual product pages for details.

  If you have any questions regarding shipping, freight coordination, or White Glove service, please contact our office for assistance.

We are committed to your satisfaction and proudly offer a 30-day money back guarantee.

FREE AND EASY RETURNS

• We accept returns within 30 days of delivery.
• We pay return shipping.
• No restocking fee.

CONDITIONS

• Product(s) must be in the condition in which they arrived and not be altered in any way.
• All returned items must be in the original packaging.
• We kindly ask that you provide your order number and reason for the return (to improve our customer service).

You will be provided a shipping label and packing slip within three (3) business days.

Approved refund will be issued within three (3) business days of arrival to allow time for inspection.

Exception is for returns of products explicitly listed as FINAL SALE. No fine print. You will know if it is a final sale product when you make the purchase.

Do the products come pre-assembled or require assembly?

• Some require assembly, it just depends. This should be clear in the product description and attached manuals. If you have any questions, feel free to contact us.
• You can check the bottom of the description page to see if this is one of those products that invludes professional install. 
• If professional installation is required, this will be provided through us. 
• We do all we can to provide a turnkey service.
• Note: Any installation cost is "built in" to the shipping cost.
• All equipment comes with user manuals and technical support. Exception are products which, for obvious reasons, require neither, such as face creams and supplements.

Can these products be used both indoors and outdoors?

Generally-speaking, yes, most of them can, with some exception. Use your own best judgment, as we cannot be held liable for damage incurred by the end user.

Massage chairs, cryotherapy and hyperbaric oxygen chambers should be placed indoors to prevent unwanted wear. 

Cold plunges require a wet room. Basically, you need a drain, or at least something to drain the water in to.

Some products, such as saunas and cryotherapy chambers, may require venting.

Are replacement parts available and how can I get them?

Replacement parts are available through us or the manufacturer. All of our new products come with warranties which include replacement parts.

What happens if I have a technical issue or need support?

Call us. We’re here to help!

Why Buy From Us?

Exclusive Selection

At RejuvenTech, we curate a premier assortment of high-end fitness equipment, ensuring that you have access to the latest and most sophisticated products on the market.

Fixed Shipping Rate

Enjoy the convenience of prompt shipping across the continental USA without the burden of additional costs – transparency at its best.

Quick Ship-out Time

Your item usually ships out within 2 business days of order confirmation.

Hassle-Free Returns

Your confidence is paramount – benefit from our 30-Day Easy Returns policy if your purchase doesn't meet your expectations, with a full refund guaranteed.

Customer Service Excellence

First Class Customer Service isn't just a phrase; it's our ethos. We pride ourselves on providing an unparalleled customer experience.

Authorized Retailer

Shop with confidence, ensuring you receive genuine products, full manufacturer warranties, and unparalleled support.

Commitment to Satisfaction

We are confident in the quality of our handpicked selection. However, should an issue arise, rest assured that we are dedicated to rectifying it to ensure your complete satisfaction.

FINANCE YOUR REJUVENATION JOURNEY

Richway Warranty & Repair Policy: Exceptional Support for Your BioMat

When you invest in a Richway BioMat, you’re not just purchasing a product—you’re gaining access to a trusted warranty and repair policy backed by over 15 years of dedicated customer support. Richway’s commitment to quality and service ensures peace of mind throughout the lifetime of your BioMat.

Comprehensive Warranty Coverage

• 3-Year Limited Warranty: Covers any malfunctions in the BioMat or its controller.
  
  
• Lifetime Controller Support: Even after the initial warranty period, controller malfunctions are covered for the BioMat’s entire serviceable lifetime, typically 10–15 years or more.
  
  
• Post-Warranty Support: Should the BioMat itself require repair or replacement after the 3-year warranty, Richway offers highly affordable service fees, ensuring you can continue to enjoy the benefits of your BioMat for years to come.
  
  

Unmatched Repair and Replacement Service

Richway’s repair and technical team is known for their dedication, expertise, and resources. If you encounter an issue with your BioMat, rest assured they’ll provide prompt and professional assistance. Most issues can be resolved quickly, and controller replacements are offered at no cost, even a decade after purchase.

How to Request Service

If you experience a problem with your BioMat:

1. Contact Us: We’re here to help troubleshoot and resolve the issue remotely if possible.
2. Contact Richway: Should further assistance be needed, reach out to Richway’s support team for repair or replacement instructions.
   
   

Richway Contact Information

RichWay International, Inc.

• Phone: 808.589.2800
• Email: customerservice@richwayusa.com
  
  

Built for Longevity, Backed by Excellence

Richway’s generous warranty and repair policies reflect their confidence in the durability of their products. While it’s unlikely you’ll need repairs, their comprehensive support ensures that if a problem does arise, it will be handled smoothly and efficiently.

Feel confident in your investment—Richway is here to support you every step of the way.

BioMat Resources & Guides

Explore our collection of helpful BioMat guides and resources to get the most out of your wellness experience. From setup instructions to benefits and treatment tips, these PDFs provide everything you need for safe, effective use. Click below to download:

• BioMat Controller – Learn how to operate your BioMat with ease.
• BioMat Frequently Asked Questions – Find answers to common questions about usage, care, and benefits.
• BioMat Benefits – Discover the science-backed advantages of BioMat therapy.
• BioMat Quick Start Guide – A simple setup guide to help you get started right away.
• BioMat Technology – Understand the innovative technology behind the BioMat’s healing properties.
• Far Infrared Therapy – Learn how far infrared heat promotes relaxation, circulation, and detoxification.
• BioMat Settings Guide – Optimize your sessions with this detailed settings reference.
• BioMat Treatment Tips – Maximize results with expert tips on effective BioMat treatments.

For additional support, feel free to contact us anytime!